How your brand is perceived is not something you decide. Your audience does. However, a clear and consistent strategy helps position your business and enables you to influence how your brand is being seen.
A brand strategy is the blueprint for your brand building as it clearly defines why your brand exists beyond making a profit and what difference it makes to people’s lives. It enables you to connect and communicate effectively with your target audience and highlights how your brand differs from its competitors, and so giving prospects a compelling reason to choose you.
Start with Purpose
Brand building starts on the inside of your business with your company’s core purpose – its reason for being beyond making a profit and the values organically grown from that. By committing to your purpose in everything you do you create a unique personality and culture, and in doing so connecting with your target audience.
For example look at American outdoor apparel company Patagonia who are “in business to save our home planet”. To follow their purpose the company actively asks their customers to buy less of their clothing. A pretty radical move. But as a result, the company’s customer base grew and profits soared as more and more individuals see their personal values, ethics and principles reflected in Patagonia’s strategy and want to be part of that community.
But beware of post-engineered ‘purpose’ that solely aids marketing campaigns. It might achieve short term goals but won’t sustain a healthy long-term growth.
Know your audience
Successful brands enable their audience to easily connect. They give prospective clients a compelling reason to choose their brand over another as they clearly understand why and when prospective customers look for their products or services.
Let’s look for example at British sustainable energy provider Bulb. I am a Bulb customer because they help me solve a dilemma. As an environmentally conscious individual, I continuously try to reduce my carbon footprint. By offering green electricity and gas, Bulb is helping me to succeed with my personal goal. And that makes me feel really happy. Bulb is not the only green energy supplier in the marketplace, but their casual style of communication, simplified pricing structures and great customers service gives me a number of reasons to join the Bulb community.
Does your brand make its audience feel understood? Does your brand help solve problems? Does your brand create experiences? And where and when do prospective clients find you? Knowing your target audience and how to effectively communicate with prospective and existing customers is key to growing your brand.
Build the right team
To build a strong authentic brand you need to form the right team internally too, from employees to partners, and from suppliers to collaborators. To turn your team into brand ambassadors your brand needs find the right individuals which identify with your strategy and share the vision for the future of the brand.
That the stronger the purpose of a company, the greater employees will feel the impact their individual roles can have. That in turn will positively reflect on customers and ultimately business growth. But to avoid dilution from the top down clear internal communication and training has to be provided throughout the organisation.*
There is a story of JFK and the janitor which highlights my point perfectly: When John F. Kennedy visited NASA headquarters for the first time in 1961 he introduced himself to a janitor who was mopping the floor and asked him what he did at NASA. The janitor replied “I’m helping put a man on the moon!” Although the janitor has low skilled job he too understood the purpose and shared the vision of the work at NASA. He felt a part of it.
We can help
We know how hard it is to look objectively at your business. That’s where we come in. If you need help in reviewing or redefining your brand strategy, we’d be happy to discuss our our process with you. Simply get in touch.