Community Action Suffolk

Improving user journey and experience through a new streamlined website architecture

Website Architecture / Website Design / Website Development

The Client

Community Action Suffolk (CAS) supports organisations in Suffolk’s Voluntary, Community and Social Enterprise (VCSE) sector, to enable them to operate more effectively.

The Brief

CAS required a new website to reflect their role as the ‘go to’ organisation for VCSE organisations in Suffolk. The website needed to signpost members of the VCSE sector to a number of different services as well as communicate the excitement of the work they do with VCSE, the wider public and private sector partners.

Website Design & Development

We carried out a full content review with CAS to streamline and organise their content into new sections to make it easier for users to find the support and information they need.

The new website provides clear navigation throughout and a powerful search function which has dramatically improved the user experience.

Based on a flexible modular design using on brand content blocks, the website is easy to update and maintain by the CAS team.

Our website is easy to use and users are able to find what they are looking for. It is a colourful, bright and engaging experience. It feels good to use and is easy to update. The arrangement of content blocks helps our staff to present their work effectively and encourages them to use the site. Overall the website is a positive experience that benefits our organisation and its ability to communicate in an engaging and professional way.

Frances Bedding, Head of Partnerships & External Relationships, Community Action Suffolk